Data Complaints Notice

1. Intake form information

This is a brief, plain-English summary of how data is handled in our pairing form

Your privacy matters to us
The information you share in this form helps us find you the right therapist match. We handle it carefully and confidentially.
Here is what we do with it:
• We collect your name, contact details, and information about your wellbeing and therapy preferences.
• Your name and contact details are separated from your responses before they reach our pairing tool, so no personal details are visible during the pairing process.
• A member of the Pear team reviews every pairing before you hear from us.
• We do not sell your data or share it with anyone except the services we use to run our pairing process.
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Your data is processed by Pair with Pear Ltd under UK data protection law. You can ask us to access, correct, or delete your information at any time by emailing tallie@ilovepear.co.uk.
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By submitting this form, you consent to us processing your information, including sensitive health and personal data, to find you a therapist.

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2. Website data complaints information

If you have a concern about how we have handled your personal data, or how we have used AI in relation to your personal data, please contact us at tallie@ilovepear.co.uk or write to Pair with Pear Ltd, 10 New Street, Oundle, PE8 4EA.

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We will acknowledge your complaint within five working days and provide a full response within one calendar month. We will keep you informed throughout and tell you the outcome. If you are not satisfied with our response, you can raise the matter
with the Information Commissioner's Office at www.ico.org.uk.

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